Mizzen+Main offers Ground (up to 7 business days), Express (up to 5 business days), and Overnight (up to 2 business days). Free ground shipping on orders over $200.

<p>Mizzen+Main offers three shipping options so you can choose what works best for your timeline.</p>
<ul>
  <li><strong>Ground:</strong> up to 7 business days</li>
  <li><strong>Express:</strong> up to 5 business days</li>
  <li><strong>Overnight:</strong> up to 2 business days</li>
</ul>
<p>All orders allow 1 business day for processing before shipping. Orders placed after 11:00 AM CT are processed the next business day, so keep that in mind if your timing is tight.</p>
<p>Free ground shipping is available on orders over $200. Once your order ships, you will receive a confirmation email with a tracking link.</p>

What shipping options does Mizzen+Main offer?

Orders move into processing quickly. Contact our team right away and we will check whether your order can still be cancelled.

<p>Orders move into processing quickly after they are placed. If you need to cancel, contact our team right away at <a href="mailto:info@mizzenandmain.com">info@mizzenandmain.com</a> or through chat and we will check whether your order can still be cancelled. We cannot guarantee a cancellation, and we are not able to change items, sizes, or colors on an order once it is placed.</p><p>If your order cannot be cancelled, head to <a href="https://returns.mizzenandmain.com">returns.mizzenandmain.com</a> once it arrives to start a return or exchange.</p><p><strong>Note:</strong> Embroidery and Officially Licensed Collegiate Apparel orders enter production immediately and cannot be cancelled.</p>

I placed an order but changed my mind. Can I cancel?

If your Mizzen+Main item arrived with a manufacturing defect or physical damage and it has not been worn, contact our team with photos. We will make it right.

<h2 id="my-item-arrived-damaged-or-has-a-defect">My item arrived damaged or has a defect</h2><p>If your item arrived with damage or a manufacturing defect and it&apos;s unworn, contact us within 30 days of delivery and we&apos;ll take care of it.</p><p>To get the process started, reach out to our team at <a href="mailto:info@mizzenandmain.com">info@mizzenandmain.com</a> or via live chat on the site and include the following photos:</p><ul><li>The tag showing the Style number and Cut number clearly</li><li>A close-up of the damaged or defective area</li><li>The full front of the item</li><li>The full back of the item</li></ul><p>Our team will review the photos and follow up with next steps. You won&apos;t need to return the item while we&apos;re reviewing.</p><h2 id="important-30-day-window">Important: 30-day window</h2><p>Damage and defect claims need to be reported within 30 days of delivery. If you&apos;re outside that window, see our warranty information below.</p><h2 id="defects-that-showed-up-after-wearing">Defects that showed up after wearing</h2><p>If you&apos;ve already worn the item and a defect appeared over time &#x2014; like a zipper failure, button issue, or stitching problem &#x2014; that may be covered under our warranty. Warranty claims apply to full-price items purchased directly from Mizzen+Main, within 1 year of your order date.</p><p>Reach out to us at <a href="mailto:info@mizzenandmain.com">info@mizzenandmain.com</a> with photos of the issue and your order details, and our team will take a look.</p><h2 id="what-about-pilling-fading-or-shrinkage">What about pilling, fading, or shrinkage?</h2><p>These aren&apos;t covered under our warranty, but they&apos;re almost always preventable. Wash your shirt on cold and tumble dry on low heat &#x2014; or hang to dry. Hot water and high heat are the main culprits for fading and shrinkage. If you&apos;re seeing something that looks like more than normal wear, reach out and we&apos;ll take a look.</p>

What if my item arrived damaged or defective?

Holiday returns: purchases made on or after November 2 can be returned or exchanged through January 8. Otherwise, 30 days from delivery for a refund (minus $5 restocking fee) or 45 days for store credit or exchange.

<p>Yes. Mizzen+Main offers a straightforward return and exchange policy designed to make sure you end up with something you love.</p>
<h3 id="holiday-returns">Holiday returns</h3>
<p>Purchases made on or after <strong>November 2</strong> can be returned or exchanged through <strong>January 8</strong>. Refunds still carry the $5 restocking fee, exchanges and store credit have no fee, and Last Chance items remain exchange or store credit only.</p>
<h3 id="standard-return-window">Standard return window</h3>
<ul>
  <li><strong>0&#x2013;30 days from delivery:</strong> Return for a full refund to your original payment method, minus a $5 restocking fee. Store credit and exchanges are also available with no restocking fee.</li>
  <li><strong>31&#x2013;45 days from delivery:</strong> Exchange for a different size or style, or receive store credit. Refunds to the original payment method are no longer available after 30 days.</li>
</ul>
<p>To be eligible, items must be unworn, unwashed, and returned with all original tags attached. Items that have been worn, washed, or are missing tags cannot be accepted.</p>
<h3 id="final-sale-items">Final sale items</h3>
<p>The following items are <strong>final sale</strong> and cannot be returned for a refund:</p>
<ul>
  <li><strong>Embroidered items</strong> &#x2014; custom made to your specifications. If there was an error (wrong initials, wrong placement, quality issue), reach out to our team with photos and we will make it right.</li>
  <li><strong>Last Chance items</strong> &#x2014; refunds are not available, but exchanges and store credit are still an option. Head to <a href="https://returns.mizzenandmain.com">returns.mizzenandmain.com</a> to get started.</li>
</ul>
<h3 id="how-to-start-a-return-or-exchange">How to start a return or exchange</h3>
<p>Head to <a href="https://returns.mizzenandmain.com">returns.mizzenandmain.com</a>. You will need your order number and the email address used at checkout. The return window is calculated from your <strong>delivery date</strong>, not your order date.</p>
<p><strong>Important:</strong> if you are processing multiple separate returns, each return needs to go in its own box with its own label. Combining multiple returns into one box can cause delays in processing your refund, store credit, or exchange.</p>

Can I return or exchange a Mizzen+Main item?

No. Each return needs its own box with its own return label. Combining returns causes delays in processing your refund, store credit, or exchange.

<p>No. If you are processing multiple separate returns, each return needs to go in its own box with its own return label.</p><p>Combining multiple returns into one box can cause delays in processing your refund, store credit, or exchange. To keep things moving smoothly, start each return separately at <a href="https://returns.mizzenandmain.com">returns.mizzenandmain.com</a> and use the unique label generated for each item.</p>

Can I combine multiple returns into one box?

We are not able to change shipping addresses after an order is placed. Please double check your address at checkout.

<p>We are not able to change the shipping address once an order is placed, so please double check your address at checkout.</p><p>If you entered the wrong address, contact our team right away at <a href="mailto:info@mizzenandmain.com">info@mizzenandmain.com</a>. Once your order ships, you can also use the tracking link in your shipping confirmation to request a delivery change with the carrier.</p>

How do I update my shipping address after placing an order?

Check common delivery spots first. If it still has not turned up 5 business days after the delivery scan, file a claim: Extend orders through Extend, all other orders at returns.mizzenandmain.com (Item not received).

<p>Start by checking a few common spots. Packages sometimes show as delivered slightly before they actually arrive, or end up somewhere unexpected.</p>
<p>Check with neighbors, your building front desk, or common delivery areas like a porch, mailroom, or parcel locker. Also confirm the shipping address on your order confirmation matches where you expected delivery.</p>
<p>If 5 business days have passed since the delivery scan and the package still has not turned up, you can file a claim:</p>
<ul>
<li><strong>If you added Extend shipping protection at checkout:</strong> file a claim at <a href="https://mizzenandmain.customers.extend.com">mizzenandmain.customers.extend.com</a>.</li>
<li><strong>If you did not add Extend:</strong> go to <a href="https://returns.mizzenandmain.com">returns.mizzenandmain.com</a>, enter your order number and email, and select <strong>Item not received</strong>. Our team will review your request and follow up with next steps.</li>
</ul>
<p>Questions along the way? Reach out to our team and we will help.</p>

My package shows as delivered but I have not received it

If tracking has stopped moving, you can file a claim 5 business days after the estimated delivery date: Extend orders through Extend, all other orders at returns.mizzenandmain.com (Item not received).

<p>If your tracking has not updated in several business days and your package does not appear to be moving, it may be delayed in the carrier network. Once 5 business days have passed since your estimated delivery date, you can file a claim:</p>
<ul>
<li><strong>If you added Extend shipping protection at checkout:</strong> file a claim at <a href="https://mizzenandmain.customers.extend.com">mizzenandmain.customers.extend.com</a>.</li>
<li><strong>If you did not add Extend:</strong> go to <a href="https://returns.mizzenandmain.com">returns.mizzenandmain.com</a>, enter your order number and email, and select <strong>Item not received</strong>. Our team will review your request and follow up with next steps.</li>
</ul>
<p>If your package arrived damaged in transit, you can file right away: Extend orders through Extend, and all other orders at returns.mizzenandmain.com by selecting <strong>Package damaged on arrival</strong>.</p>
<p>Questions along the way? Reach out to our team and we will look into it.</p>

My package appears lost or stuck in transit. What should I do?

Refunds to your original payment method include a $5 restocking fee per item and reflect any discount you used. Here's how we calculate your refund.

<h2 id="what-affects-your-refund-amount">What affects your refund amount</h2><h3 id="the-5-restocking-fee">The $5 restocking fee</h3><p>Every return for a refund to your original payment method has a <strong>$5 restocking fee per item</strong>. Want to skip the fee? Choose store credit or an exchange instead. The fee doesn&apos;t apply to either, and store credit never expires.</p><h3 id="discount-codes">Discount codes</h3><p>Your refund is based on what you actually paid, not the full retail price. If you used a code, the discount is already reflected in the item price we refund. Store credit and exchanges carry your promotional discount forward.</p><h3 id="gift-cards">Gift cards</h3><p>If you paid with a gift card, that portion is refunded to your gift card balance first, and the rest goes back to your card.</p><h2 id="think-something-looks-off">Think something looks off?</h2><p>Email us at <a href="mailto:info@mizzenandmain.com">info@mizzenandmain.com</a> with your order number and we&apos;ll take a look.</p>

Why is my refund less than I expected?

After you drop off your return, processing takes 5–7 business days from when we receive it. Here's exactly what to expect at each step.

<h2 id="heres-what-to-expect-after-you-drop-off-your-return">Here&apos;s what to expect after you drop off your return</h2>
<ol>
  <li><strong>Drop it off.</strong> Use the prepaid label you got from <a href="https://returns.mizzenandmain.com">returns.mizzenandmain.com</a>. Hold onto your drop-off receipt &#x2014; that&apos;s your proof it&apos;s on its way.</li>
  <li><strong>It&apos;s in transit.</strong> You can track the return shipment using the tracking number on your drop-off receipt.</li>
  <li><strong>We receive and inspect it.</strong> Once it arrives, we check that everything is unworn, unwashed, and has original tags attached. Items that don&apos;t meet those conditions won&apos;t be eligible for a return.</li>
  <li><strong>We process it.</strong> Give us up to 5&#x2013;7 business days from when we receive your package.</li>
  <li><strong>You&apos;ll hear from us.</strong> We&apos;ll email you once your refund, store credit, or exchange has been taken care of.</li>
</ol>

<h2 id="when-will-the-refund-hit-my-account">When will the refund hit my account?</h2>
<p>After we process it, refunds to your original payment method usually show up within 3&#x2013;5 business days &#x2014; your bank controls that timeline, not us. If you chose store credit, it&apos;s available in your account right away.</p>

<h2 id="heads-up-about-the-restocking-fee">Heads up about the restocking fee</h2>
<p>If you&apos;re returning for a refund to your original payment method, a <strong>$5 restocking fee per item</strong> will be deducted from your total. Choosing store credit or an exchange? That fee goes away.</p>

<h2 id="its-been-more-than-7-business-days-and-i-havent-heard-anything">It&apos;s been more than 7 business days and I haven&apos;t heard anything</h2>
<p>Reach out to us at <a href="mailto:info@mizzenandmain.com">info@mizzenandmain.com</a> with your order number and your return tracking number. We&apos;ll track it down for you.</p>

<h2 id="a-few-things-to-keep-in-mind">A few things to keep in mind</h2>
<ul>
  <li>Each return needs to go in its own box with its own label &#x2014; mixing orders in one shipment causes delays</li>
  <li>Embroidered items are final sale and can&apos;t be returned</li>
  <li>Final Sale items aren&apos;t eligible for returns or exchanges</li>
</ul>

What happens after I submit a return?

Once your order ships, you'll receive a tracking email. You can also check your order status anytime through your confirmation email link or your account page.

<h2 id="wheres-my-order">Where&apos;s my order?</h2>
<p>The fastest way to check on your order is through our self-service portal: <a href="https://help.mizzenandmain.com/en-US/ssp/login">help.mizzenandmain.com</a>. Log in with your email address to see your order status and tracking info in one place.</p>
<p>You can also find your tracking number in the shipping confirmation email we sent when your order left our facility. Click the tracking link in that email to follow your package directly with the carrier.</p>

<h2 id="how-long-does-shipping-take">How long does shipping take?</h2>
<p>Once your order ships, here&apos;s what to expect:</p>
<ul>
  <li><strong>Ground:</strong> up to 7 business days</li>
  <li><strong>Express:</strong> up to 5 business days</li>
  <li><strong>Overnight:</strong> up to 2 business days</li>
</ul>
<p>Ordered embroidery or Officially Licensed Collegiate Apparel? Those need up to 10&#x2013;14 business days to produce before they ship. Your tracking link won&apos;t activate until the item actually leaves our facility, so hang tight &#x2014; it&apos;s on its way.</p>

<h2 id="i-havent-received-a-shipping-confirmation-yet">I haven&apos;t received a shipping confirmation yet</h2>
<p>Standard orders typically ship within 1&#x2013;2 business days. If you ordered embroidery or collegiate gear, give it up to 10&#x2013;14 business days for production first.</p>
<p>If it&apos;s been longer than that and you still haven&apos;t heard from us, drop us a line at <a href="mailto:info@mizzenandmain.com">info@mizzenandmain.com</a> or call 877-958-9626 (M&#x2013;F, 9&#x2013;5 CT) and we&apos;ll figure out what&apos;s going on.</p>

<h2 id="my-tracking-says-delivered-but-i-dont-have-my-package">My tracking says delivered, but I don&apos;t have my package</h2>
<p>Don&apos;t panic &#x2014; this happens more often than you&apos;d think. Try these first:</p>
<ul>
  <li>Check around your door, with a neighbor, or in your building&apos;s mail room</li>
  <li>Give it 24 hours &#x2014; carriers sometimes mark packages as delivered a day before they actually arrive</li>
</ul>
<p>Still nothing after 24 hours? Contact us and we&apos;ll open an investigation with the carrier on your behalf.</p>

How do I track my Mizzen+Main order?

Have a quick question? Our customer service team is ready to help.

A detailed question deserves a considered answer. Write to us at info@mizzenandmain.com.

Call or text our customer service team for help with your order or any question.

Mizzen+Main

Shipping & Returns

Can I use more than one discount code on the same order?