Mizzen+Main offers Ground (up to 7 business days), Express (up to 5 business days), and Overnight (up to 2 business days). Free ground shipping on orders over $200.

<p>Mizzen+Main offers three shipping options so you can choose what works best for your timeline.</p>
<ul>
  <li><strong>Ground:</strong> up to 7 business days</li>
  <li><strong>Express:</strong> up to 5 business days</li>
  <li><strong>Overnight:</strong> up to 2 business days</li>
</ul>
<p>All orders allow 1 business day for processing before shipping. Orders placed after 11:00 AM CT are processed the next business day, so keep that in mind if your timing is tight.</p>
<p>Free ground shipping is available on orders over $200. Once your order ships, you will receive a confirmation email with a tracking link.</p>

What shipping options does Mizzen+Main offer?

You have up to 30 minutes after placing your order to cancel using the link in your order confirmation email. After 30 minutes, orders cannot be cancelled.

<p>You have up to 30 minutes after placing your order to cancel it. Open your order confirmation email and use the edit or cancel option on the order confirmation page.</p><p>After 30 minutes, orders move into processing and cannot be cancelled. Once your order arrives, head to <a href="https://returns.mizzenandmain.com">returns.mizzenandmain.com</a> to start a return.</p><p><strong>Note:</strong> Embroidery and Officially Licensed Collegiate Apparel orders enter production immediately and cannot be cancelled. If you have an issue with one of these orders, contact our team at <a href="mailto:info@mizzenandmain.com">info@mizzenandmain.com</a> as soon as possible.</p>

I placed an order but changed my mind. Can I cancel?

If your Mizzen+Main item arrived with a manufacturing defect or physical damage and it has not been worn, contact our team with photos. We will make it right.

<h2 id="my-item-arrived-damaged-or-has-a-defect">My item arrived damaged or has a defect</h2><p>If your item arrived with damage or a manufacturing defect and it&apos;s unworn, contact us within 30 days of delivery and we&apos;ll take care of it.</p><p>To get the process started, reach out to our team at <a href="mailto:info@mizzenandmain.com">info@mizzenandmain.com</a> or via live chat on the site and include the following photos:</p><ul><li>The tag showing the Style number and Cut number clearly</li><li>A close-up of the damaged or defective area</li><li>The full front of the item</li><li>The full back of the item</li></ul><p>Our team will review the photos and follow up with next steps. You won&apos;t need to return the item while we&apos;re reviewing.</p><h2 id="important-30-day-window">Important: 30-day window</h2><p>Damage and defect claims need to be reported within 30 days of delivery. If you&apos;re outside that window, see our warranty information below.</p><h2 id="defects-that-showed-up-after-wearing">Defects that showed up after wearing</h2><p>If you&apos;ve already worn the item and a defect appeared over time &#x2014; like a zipper failure, button issue, or stitching problem &#x2014; that may be covered under our warranty. Warranty claims apply to full-price items purchased directly from Mizzen+Main, within 1 year of your order date.</p><p>Reach out to us at <a href="mailto:info@mizzenandmain.com">info@mizzenandmain.com</a> with photos of the issue and your order details, and our team will take a look.</p><h2 id="what-about-pilling-fading-or-shrinkage">What about pilling, fading, or shrinkage?</h2><p>These aren&apos;t covered under our warranty, but they&apos;re almost always preventable. Wash your shirt on cold and tumble dry on low heat &#x2014; or hang to dry. Hot water and high heat are the main culprits for fading and shrinkage. If you&apos;re seeing something that looks like more than normal wear, reach out and we&apos;ll take a look.</p>

What if my item arrived damaged or defective?

You have 30 days from delivery to return for a full refund (minus a $5 restocking fee), or up to 45 days for store credit or an exchange. Items must be unworn, unwashed, and have all original tags attached.

<p>Yes. Mizzen+Main offers a straightforward return and exchange policy designed to make sure you end up with something you love.</p>
<ul>
  <li><strong>0&#x2013;30 days from delivery:</strong> Return for a full refund to your original payment method, minus a $5 restocking fee. Store credit and exchanges are also available with no restocking fee.</li>
  <li><strong>31&#x2013;45 days from delivery:</strong> Exchange for a different size or style, or receive store credit. Refunds to the original payment method are no longer available after 30 days.</li>
</ul>
<p>To be eligible, items must be unworn, unwashed, and returned with all original tags attached. Items that have been worn, washed, or are missing tags cannot be accepted.</p>
<h3 id="final-sale-items">Final sale items</h3>
<p>The following items are <strong>final sale</strong> and cannot be returned for a refund:</p>
<ul>
  <li><strong>Embroidered items</strong> &#x2014; custom made to your specifications. If there was an error (wrong initials, wrong placement, quality issue), reach out to our team with photos and we will make it right.</li>
  <li><strong>Last Chance items</strong> &#x2014; refunds are not available, but exchanges and store credit are still an option. Head to <a href="https://returns.mizzenandmain.com">returns.mizzenandmain.com</a> to get started.</li>
</ul>
<h3 id="how-to-start-a-return-or-exchange">How to start a return or exchange</h3>
<p>Head to <a href="https://returns.mizzenandmain.com">returns.mizzenandmain.com</a>. You will need your order number and the email address used at checkout. The return window is calculated from your <strong>delivery date</strong>, not your order date.
</p><p><strong>Important:</strong> if you are processing multiple separate returns, each return needs to go in its own box with its own label. Combining multiple returns into one box can cause delays in processing your refund, store credit, or exchange.</p>

Can I return or exchange a Mizzen+Main item?

No. Each return needs its own box with its own return label. Combining returns causes delays in processing your refund, store credit, or exchange.

<p>No. If you are processing multiple separate returns, each return needs to go in its own box with its own return label.</p><p>Combining multiple returns into one box can cause delays in processing your refund, store credit, or exchange. To keep things moving smoothly, start each return separately at <a href="https://returns.mizzenandmain.com">returns.mizzenandmain.com</a> and use the unique label generated for each item.</p>

Can I combine multiple returns into one box?

Once your order ships, you'll receive a tracking email. You can also check your order status anytime through your confirmation email link or your account page.

<h2 id="wheres-my-order">Where&apos;s my order?</h2>
<p>The fastest way to check on your order is through our self-service portal: <a href="https://help.mizzenandmain.com/en-US/ssp/login">help.mizzenandmain.com</a>. Log in with your email address to see your order status and tracking info in one place.</p>
<p>You can also find your tracking number in the shipping confirmation email we sent when your order left our facility. Click the tracking link in that email to follow your package directly with the carrier.</p>

<h2 id="how-long-does-shipping-take">How long does shipping take?</h2>
<p>Once your order ships, here&apos;s what to expect:</p>
<ul>
  <li><strong>Ground:</strong> up to 7 business days</li>
  <li><strong>Express:</strong> up to 5 business days</li>
  <li><strong>Overnight:</strong> up to 2 business days</li>
</ul>
<p>Ordered embroidery or Officially Licensed Collegiate Apparel? Those need up to 10&#x2013;14 business days to produce before they ship. Your tracking link won&apos;t activate until the item actually leaves our facility, so hang tight &#x2014; it&apos;s on its way.</p>

<h2 id="i-havent-received-a-shipping-confirmation-yet">I haven&apos;t received a shipping confirmation yet</h2>
<p>Standard orders typically ship within 1&#x2013;2 business days. If you ordered embroidery or collegiate gear, give it up to 10&#x2013;14 business days for production first.</p>
<p>If it&apos;s been longer than that and you still haven&apos;t heard from us, drop us a line at <a href="mailto:info@mizzenandmain.com">info@mizzenandmain.com</a> or call 877-958-9626 (M&#x2013;F, 9&#x2013;5 CT) and we&apos;ll figure out what&apos;s going on.</p>

<h2 id="my-tracking-says-delivered-but-i-dont-have-my-package">My tracking says delivered, but I don&apos;t have my package</h2>
<p>Don&apos;t panic &#x2014; this happens more often than you&apos;d think. Try these first:</p>
<ul>
  <li>Check around your door, with a neighbor, or in your building&apos;s mail room</li>
  <li>Give it 24 hours &#x2014; carriers sometimes mark packages as delivered a day before they actually arrive</li>
</ul>
<p>Still nothing after 24 hours? Contact us and we&apos;ll open an investigation with the carrier on your behalf.</p>

How do I track my Mizzen+Main order?

Refund amounts can be lower than your original order total due to the $5 restocking fee, non-refundable shipping costs, or Extend shipping protection charges. Here's how we calculate your refund.

<h2 id="a-few-things-can-reduce-your-refund-amount">A few things can reduce your refund amount</h2>
<p>If your refund came back lower than you expected, here&apos;s what gets deducted:</p>

<h3 id="the-5-restocking-fee">The $5 restocking fee</h3>
<p>Every return for a refund to your original payment method has a <strong>$5 restocking fee per item</strong>. So if you paid $99 for a shirt, you&apos;d get $94 back. Want to skip the fee? Choose store credit or an exchange instead &#x2014; the fee doesn&apos;t apply to either, and store credit never expires.</p>

<h3 id="your-original-shipping-cost">Your original shipping cost</h3>
<p>If you paid for Express or Overnight shipping, that charge isn&apos;t refundable. Only the item cost (minus the restocking fee) comes back to you.</p>

<h3 id="extend-shipping-protection">Extend Shipping Protection</h3>
<p>If you added Extend at checkout, that charge is non-refundable when you return an item.</p>

<h3 id="discount-codes">Discount codes</h3>
<p>Your refund is based on what you actually paid &#x2014; not the full retail price. If you used a code, the discount is already reflected in the item price we refund.</p>

<h2 id="think-something-looks-off">Think something looks off?</h2>
<p>If the math still doesn&apos;t add up after accounting for the above, email us at <a href="mailto:info@mizzenandmain.com">info@mizzenandmain.com</a> with your order number and we&apos;ll take a look.</p>

Why is my refund less than I expected?

After you drop off your return, processing takes 5–7 business days from when we receive it. Here's exactly what to expect at each step.

<h2 id="heres-what-to-expect-after-you-drop-off-your-return">Here&apos;s what to expect after you drop off your return</h2>
<ol>
  <li><strong>Drop it off.</strong> Use the prepaid label you got from <a href="https://returns.mizzenandmain.com">returns.mizzenandmain.com</a>. Hold onto your drop-off receipt &#x2014; that&apos;s your proof it&apos;s on its way.</li>
  <li><strong>It&apos;s in transit.</strong> You can track the return shipment using the tracking number on your drop-off receipt.</li>
  <li><strong>We receive and inspect it.</strong> Once it arrives, we check that everything is unworn, unwashed, and has original tags attached. Items that don&apos;t meet those conditions won&apos;t be eligible for a return.</li>
  <li><strong>We process it.</strong> Give us up to 5&#x2013;7 business days from when we receive your package.</li>
  <li><strong>You&apos;ll hear from us.</strong> We&apos;ll email you once your refund, store credit, or exchange has been taken care of.</li>
</ol>

<h2 id="when-will-the-refund-hit-my-account">When will the refund hit my account?</h2>
<p>After we process it, refunds to your original payment method usually show up within 3&#x2013;5 business days &#x2014; your bank controls that timeline, not us. If you chose store credit, it&apos;s available in your account right away.</p>

<h2 id="heads-up-about-the-restocking-fee">Heads up about the restocking fee</h2>
<p>If you&apos;re returning for a refund to your original payment method, a <strong>$5 restocking fee per item</strong> will be deducted from your total. Choosing store credit or an exchange? That fee goes away.</p>

<h2 id="its-been-more-than-7-business-days-and-i-havent-heard-anything">It&apos;s been more than 7 business days and I haven&apos;t heard anything</h2>
<p>Reach out to us at <a href="mailto:info@mizzenandmain.com">info@mizzenandmain.com</a> with your order number and your return tracking number. We&apos;ll track it down for you.</p>

<h2 id="a-few-things-to-keep-in-mind">A few things to keep in mind</h2>
<ul>
  <li>Each return needs to go in its own box with its own label &#x2014; mixing orders in one shipment causes delays</li>
  <li>Embroidered items are final sale and can&apos;t be returned</li>
  <li>Final Sale items aren&apos;t eligible for returns or exchanges</li>
</ul>

What happens after I submit a return?

Need answers on the fly? Connect with our customer service team.

Got a detailed question? Shoot us an email and we'll get things smoothed out. Email us: info@mizzenandmain.com

Prefer to talk it out? Give us a ring or shoot us a text for help.

Mizzen+Main

Shipping & Returns

Can I use more than one discount code on the same order?

I purchased an item that is now on sale. Does Mizzen+Main offer price adjustments?

Does Mizzen+Main have a referral program?

Discounts & Promotions

How do I know what size to order at Mizzen+Main?