What if my item arrived damaged or defective?Updated a month ago

My item arrived damaged or has a defect

If your item arrived with damage or a manufacturing defect and it's unworn, contact us within 30 days of delivery and we'll take care of it.

To get the process started, reach out to our team at [email protected] or via live chat on the site and include the following photos:

• The tag showing the Style number and Cut number clearly
• A close-up of the damaged or defective area
• The full front of the item
• The full back of the item

Our team will review the photos and follow up with next steps. You won't need to return the item while we're reviewing.

Important: 30-day window

Damage and defect claims need to be reported within 30 days of delivery. If you're outside that window, see our warranty information below.

Defects that showed up after wearing

If you've already worn the item and a defect appeared over time — like a zipper failure, button issue, or stitching problem — that may be covered under our warranty. Warranty claims apply to full-price items purchased directly from Mizzen+Main, within 1 year of your order date.

Reach out to us at [email protected] with photos of the issue and your order details, and our team will take a look.

What about pilling, fading, or shrinkage?

These aren't covered under our warranty, but they're almost always preventable. Wash your shirt on cold and tumble dry on low heat — or hang to dry. Hot water and high heat are the main culprits for fading and shrinkage. If you're seeing something that looks like more than normal wear, reach out and we'll take a look.