Buy Online Pickup In Store
Is embroidery available for orders placed online for in-store pick-up?
No, unfortunately, at this time embroidery is not available for items purchased online for pick-up in-store.
How long do I have to pick up my order?
You have 72 hours from when your order is marked ready. If not picked up within 5 business days, the order is automatically cancelled and fully refunded.
How will I know when my order is ready for pickup?
You will receive a second confirmation email, typically within 4 hours of placing your order. That email is your green light to head to the store.
Can I split my order between pickup in-store and delivery?
No, you will need to place two separate orders, one for in-store pickup and another for delivery.
What do I need to bring to pick up my order?
Bring your confirmation email (on your phone is fine) and a valid photo ID. The store team will have your order ready and waiting.
Can someone else pick up my order?
Yes, as long as they are listed as an alternate pickup person when you place your order. They will need a valid photo ID.
Can I return or exchange an item I purchased online for in-store pickup?
Yes. Return or exchange at any Mizzen+Main retail location or online at returns.mizzenandmain.com. Standard return policy applies.
What is the latest I can place my order for pickup?
Orders placed within two hours of store closing will be fulfilled the following day.
What happens if the item I ordered for pickup is not available at the store?
Your order will be automatically cancelled and you will receive a full refund to your original payment method within 3 to 5 business days.
Is curbside pick-up available?
Curbside pickup is available in select locations. Please call your selected store for further details.